Dear Customer,

ICBC (Europe) S.A Amsterdam Branch (hereinafter:”ICBC Amsterdam” or “the Bank”) would like to inform you that the telephone number 0086 1095588 will be officially used as the 24-hour customer service hot-line number from the 22nd of January 2021. To enable you to reach us through the hot-line, please follow the instructions as follows:

After dialing the number 0086 1095588,
1. Press 0 for English
2. Press 8 for Roaming service
3. Press 2 for Overseas roaming service
4. Press 0 for other region
5. Press 2 for English roaming service
6. Press 2 for European region
7. Press 6 for Amsterdam branch
8. Press 2 for Manual service.

Please be aware that 0086 1095588 is a Mainland China telephone number, if you are calling from a country or region outside Mainland China, extra international roaming charges may be incurred by your communication service provider.

In addition to the 24-hour customer service hot-line, you can also reach the Bank via the following contact details:

Email: sme@nl.icbc.com.cn (for corporate business only)
Reception service number: 0031 205706666 (working days 09:30 – 12:30, 13:30 – 17:30)
Fax: 0031 205706601

Yours Sincerely,

ICBC (Europe) S.A. Amsterdam Branch